1 hour ticket response
Timeliness is our chief priority and that is why we have a team of skilled technicians who are ready to offer a rapid answer to any question that you might possibly have. Just send your technical support ticket from the Web Site Control Panel and we’ll respond within sixty minutes in the worst case scenario. Actually, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Topflight Client Support Service
Our customer service team members have big experience in the shared website hosting plans realm and are knowledgeable enough to deliver a quick answer to your problem. If, however, the problem at hand is not within the competency of a support engineer, the trouble ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Intuitive Help Center Section
Incorporated into the Web Site Control Panel is an intuitive Help section, which offers different information sources. You can browse through a frequently updated knowledgebase offering web hosting account administration articles and site administration articles, watch the step–by–step video tutorials or browse our F.A.Q. repository.