Customer Support Channels
A 60–Minute Response Time Guarantee
We provide a 60–minute response warranty for each support ticket or e–mail that you send to the customer care team. We’ll swiftly reply to all the common inquiries and forward right away the issue to our admins if any additional assistance is required. If you order the Managed Servers package, we will carry out any of the included services at a time that has been discussed with you in advance.
A First–Class Customer Service
- We will be available to you 24/7 to answer any enquiries that you may have about our Web Site Control Panel and any of the applications that we have preinstalled on your behalf on the dedicated server. In case you also need assistance handling server admin procedures, you can take advantage of our Managed Servers package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures.
A User–Friendly Help Section
Each dedicated web hosting plan is equipped with our free–of–cost Web Site Control Panel, which boasts an exhaustive knowledge base plus a collection of educational video tutorials. Whenever you require help working with the Web Site Control Panel, just push the Videos or Help buttons situated in the top right corner.