If you've ever had a shared website hosting account before or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for a lot of things it is better to consult with a live person on the telephone instead of exchange tickets or emails. If you'd like to find out more about a particular service before you order it or when something small-scale has to be done, for example, it is far easier and quicker to get it done real-time. If you can connect with representatives by phone, it is very likely that you are working with an actual hosting supplier, not just a reseller. The level of support that you can get on the telephone may differ between different suppliers - from general issues to dedicated technical support. Generally the majority of suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are managed via e-mail and / or tickets.

Phone Support in Shared Website Hosting

If you decide to employ one of our shared website hosting plans, you'll be able to get in touch with our customer support team over the phone for 14 hours every day. We can help you select the perfect package for your websites because we are aware that it is better to discuss this kind of matters with a live person. If you already have an account, we are able to help you with any kind of sales/billing questions and general matters, even with some tech troubles which don't need too much time or escalation to an administrator as it will be more convenient to open a ticket for time-consuming issues and have the correspondence in one place. We have telephone numbers in the US, the UK and Australia, so you are able to call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server plans that we provide feature real-time phone support for 14 hours every day. If you hesitate which package is appropriate for your sites, you want to learn more about a plan's features or you need any other type of information about our solutions, you're able to call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support representatives will help you. If you currently own an account, you're able to contact us about sales and general issues, although we are usually able to help with a lot of tech issues as well. For entirely tech problems you will have to take advantage of our in-built ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option when the problem needs extra time to be dealt with or it needs to be escalated to our sysadmins.