If you ever experience a problem with your site and are unable to handle it on your own, ask the hosting provider’s client support staff to help you bring the site back online. A timely resolution would be the best scenario, but a lot of companies reply within 24 hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be solved swiftly, your website may not work properly or may not be available at all for a prolonged time period, so you may lose potential customers because it is pretty unlikely that anybody would willingly go back to an inoperational website. Because of this, you need to make sure not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed manner. If an app update does not proceed as planned or you delete something unintentionally, for example, the website should be fixed speedily in order to avoid protracted unavailability.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum response time for any ticket that you post or any e-mail that you send is just one hour, even if you contact us during weekends and legal holidays. Whatever the essence of your enquiry or issue might be, we’ll lend you a hand immediately and will provide you with the necessary information to troubleshoot any problem with your sites. The real reply time normally doesn’t surpass 15 to 20 minutes, which suggests that you can forget about waiting around for hours and hours to get a problem solved or what’s even worse than that – waiting around all day only to get a response that more information is required while nothing is solved. We’ll give you assistance in a timely fashion simply because we are aware of how expensive time can be in the dynamic online realm. The 1-hour response guarantee applies to any technical or billing enquiry that you might have in regards to our shared website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take advantage of our lightning-fast support services. You’ll receive an answer to any support ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes much less time to examine and eliminate a problem. We will provide you with more info if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or national holidays, the response time will be absolutely the same and considering that our support staff is working day and night, you’ll get prompt help for practically any general, billing or technical issue no matter what time it is.