One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any ticket that you post or any e-mail that you send is just one hour, even if you contact us during weekends and legal holidays. Whatever the essence of your enquiry or issue might be, we’ll lend you a hand immediately and will provide you with the necessary information to troubleshoot any problem with your sites. The real reply time normally doesn’t surpass 15 to 20 minutes, which suggests that you can forget about waiting around for hours and hours to get a problem solved or what’s even worse than that – waiting around all day only to get a response that more information is required while nothing is solved. We’ll give you assistance in a timely fashion simply because we are aware of how expensive time can be in the dynamic online realm. The 1-hour response guarantee applies to any technical or billing enquiry that you might have in regards to our shared website hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our lightning-fast support services. You’ll receive an answer to any support ticket opened from the hosting Control Panel or e-mail sent to our customer and tech support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes much less time to examine and eliminate a problem. We will provide you with more info if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or national holidays, the response time will be absolutely the same and considering that our support staff is working day and night, you’ll get prompt help for practically any general, billing or technical issue no matter what time it is.