When your website hosting supplier provides live chat support, you can speak with an agent in real-time and learn helpful info or get an issue resolved timely. The advantage of using chat compared to calling to consult with a live person is that you need only a computer with access to the web, which means that you will not pay any rates in case you're in a different state or country. In addition, it is much simpler to copy and paste data for instance domain names, usernames or error messages i.e. details that are sometimes hard to provide to the other side over the phone. The real-time chat is also a quicker way to contact the web hosting company's support crew compared to using a ticketing system. What's more, in case some situation needs a bit more time to be resolved, you're able to do something else entirely while you wait for assistance on the live chat, so that you won't lose time - something that's impossible if you are on the telephone.

Live Chat Support in Shared Website Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You will be able to contact us every single day, which includes holidays and weekends, and we will give you more information about the shared website hosting plans that we offer in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for entirely tech matters you have to open a ticket to our tech support, because such issues will require additional time to be taken care of, you can still contact us through our live chat for some tech details. For instance, we can help you set up an email address in your email client or troubleshoot various issues, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, so if you have any kind of questions for our semi-dedicated hosting plans, you can speak with our customer care team at any moment no matter if you've already obtained an account or not. In general, the chat service is for pre-sales, billing and basic questions and troubles, but we will assist you with a lot of tech questions too. We will help you pick the optimal package for your web sites in case you don't have an account yet, we can respond to all the billing questions or issues you may have or we can assist you with installing your new e-mail address on your PC or smart phone - all the aforementioned will be done quickly because our live chat service is online all day long, each and every day. Any time you want help, you are able to talk to an agent and save a lot of time.