There are a handful of ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you choose is a support ticket system. It is the least complicated channel of correspondence for several reasons. If no customer service staff member is available at the moment and they are all busy, a phone call may not be responded to, but a ticket will always be received. Plus, you can copy & paste large pieces of info without the need to worry about typing mistakes, and if a particular issue needs more time to be resolved or a number of replies need to be exchanged, all the information will be in the very same place, so each party can always see the comments provided by the other one. The downside of using tickets to contact your web hosting company is that they are often separate from the web hosting platform, so if you have to supply info or to follow instructions, you will have to use at least two different admin interfaces and this number might increase in case you’d like to administer several domain names. Additionally, lots of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your files or editing different settings. The ticketing system is being closely monitored 24/7 by our customer support team representatives and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some other hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any billing or technical problem. Besides, you can read a collection of educational articles, which will help you solve the most commonly confronted issues yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was built with one aim in mind – that you should be able to manage everything connected to your semi-dedicated server account in one single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a query or encounter an obstacle, you can get in touch with our technical support staff straight away without the need to go to another interface. You can search through your website files or check various settings in your account while sending a new ticket or reading the answer to an older one. If you have heaps of tickets and you want to track down a specific one, you can use the intelligent search box, which is available in the Help section. We’ll make sure you get a reply in no more than one hour irrespective of the essence of your query or problem.