Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any trouble ticket whilst you’re browsing your files or editing different settings. The ticketing system is being closely monitored 24/7 by our customer support team representatives and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some other hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any billing or technical problem. Besides, you can read a collection of educational articles, which will help you solve the most commonly confronted issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was built with one aim in mind – that you should be able to manage everything connected to your semi-dedicated server account in one single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a query or encounter an obstacle, you can get in touch with our technical support staff straight away without the need to go to another interface. You can search through your website files or check various settings in your account while sending a new ticket or reading the answer to an older one. If you have heaps of tickets and you want to track down a specific one, you can use the intelligent search box, which is available in the Help section. We’ll make sure you get a reply in no more than one hour irrespective of the essence of your query or problem.