The client support that you'll receive from your shared website hosting supplier is really important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical problem with an existing account. Prompt and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine web hosting supplier not from a reseller. If you purchase a hosting account via a company that does not own its servers and it can't access them immediately, it is very likely that you'll wait for a couple of days so as to receive a response to any kind of question, therefore your websites may remain offline for quite some time. However, a provider that provides numerous means of communication and has a technical support staff available any time will assist you to right away and help you reduce or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

All of our shared website hosting plans offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring for our website hosting solutions before you make a purchase or you are a current customer and you have any question or some issue, you're able to contact us anytime, including holidays and weekends. We have a number of channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical issues or any troubles that require more time to investigate and resolve. In contrast to a number of other website hosting suppliers, our trouble tickets come with a warranted max reply time of only one hour, so regardless of what your trouble is, it will be resolved timely and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you can take advantage of our 24/7 tech support services even on official holidays. All your web sites will be available constantly and so will we. With a lot of connection options, you can pick the most convenient way to get in touch with us and learn more about our solutions if you do not have an account yet, or get assistance in case you're already one of our customers. You can phone us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options have a one-hour answer time guarantee, though it hardly ever takes over 20 mins to receive assistance irrespective of the nature of the issue. With our customer and technical support services, we are available for you anytime you need us, not a couple of days after that.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time guarantee, you will benefit from quick support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, as a result when you open a ticket from your billing account or you send an email message regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the perfect option if the issue involved needs longer time to be resolved or if it has to be given to our admins, since it is a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.