Q: What does the web site migration service entail? Will my web site be safe?
A: The web site migration service offered by Compusurf Hosting Services is totally free of cost and involves transferring all your web files, databases and emails from your present hosting provider to your brand–new web hosting account with us. We will also revise all the settings required for your sites to be completely operational on our cutting–edge cloud hosting platform.Our technicians are fully capable of moving any kind of web site. With years of work experience in this field, they are experts in the specificities of our cloud hosting platform, our Control Panel and all other commonly used Control Panels. For them, moving a custom–made web app with numerous custom libraries is as easy as transferring a plain WordPress–based weblog.
Q: How long will it take for my web site to be moved over to your platform?
A: While we can’t give you an exact ETA, because there are a lot of factors, among them the physical size of the files and databases, the physical location of the present host’s server, the complexity of your website and the current workload of our Website Migration Department, etc., we will give our very best to transfer your web site within 48h, and in certain cases – within 24h (if the content is not large).
Q: What data will I be asked to provide to your Website Migration Department?
A: We do not collect any sensitive info. We’ll need, though, the login info for your present web hosting account and the name of the site that you’d like to migrate.
Q: The login info for my hosting account is sensitive. How can I trust you?
Q: Will my site be unavailable during the transfer?
A: Your web site will continue to work just like it did before with your old web hosting provider. Once we are done with the transfer, your web site will be configured to work on our platform and we’ll ask you to preview it. If it is functioning correctly, all you will need to do is modify the NS resource records corresponding to your domain name. Your web site will be transferred over to us with no downtime.
Q: Will my present web hosting provider need to do anything?
A: Nah. Apart from your login details for the Control Panel, we do not need anything. We will never touch base with your web hosting provider. They will not know anything about the migration either.
Q: Does it make a difference what platform my current hosting provider is using?
A: Yes. We support all common Linux–powered web hosting platforms. We don’t support Windows–driven web hosting platforms, as we don’t provide Windows web hosting services ourselves.We also do not support proprietary website creation and management tools like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.